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Innovate with flexible solutions that grow with your business

Microsoft Dynamics Sales

Microsoft Dynamics 365 for Sales helps businesses identify
the right buyers, connect with prospects, tailor engagement, and keep relationships on track.


Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. It also lets you create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.

Activate digital selling with sales accelerator

  • Shorten the sales cycle with a single workspace that has everything remote sellers need to stay focused and productive.
  • Help remote sellers focus by giving them clear and achievable sales activities, prioritized with AI and predictive scoring.
  • Streamline selling with integrated multichannel tools such as soft phone dialer and email templates.
  • Communicate with empathy by leveraging AI-powered conversation intelligence to detect customer emotion, sentiment, and priorities.

Build relationships with authentic and personal engagement

  • Keep the focus on relationships using unified solutions and data across LinkedIn Sales Navigator, Dynamics 365 Sales, and Office 365.
  • With LinkedIn Sales Navigator integration, sellers can build trust and easily manage relationships at scale. Your sales team can view profiles and insights including related leads and ways to secure a warm introduction.
  • Keep track of contacts and visualize relationships among contacts with interactive org charts to pinpoint the potential influencers and decision makers.
  • See the customer’s point of view to improve sales engagement, customer data is combined with survey insights.

Free up more time for selling

  • Minimize routine tasks with an intuitive and interactive user interface and suggestions for creating new records.
  • Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.
  • Spend less time searching for content with modern sales enablement capabilities that intelligently recommend the most relevant content and related training to sellers.
  • Reduce training time with a business process user interface that provides contextual guidance during every phase of the sales cycle.

Boost sales productivity with seamless tools

  • Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents and business applications.
  • Sales documents embedded within Office 365 fit the way your sales team work each day for better collaboration and personalized engagement.
  • Sales playbooks and business process workflows contain repeatable, winning sales techniques with contextual reference materials to guide your sellers through a deal.
  • Reduce admin with the ability to scan and convert business cards into new records in Dynamics 365 Sales.

Accelerate sales performance

  • Sales management are supported to improve team performance with pipeline analysis, deal insights, relationship analytics and conversation intelligence.
  • Become more proactive by identifying at-risk deals and provide actionable feedback through built-in coaching tools.
  • Boost performance, productivity and business application adoption through fun, engaging team-based competitions.
  • Look at the wider picture by discovery of emerging customer needs, competitive insight and market trends with AI-driven tools.

Innovate with flexible solutions that grow with your business

  • Accelerate time to market by quickly adapting the prebuilt Sales and AI applications to your needs with visual editors.
  • Automate workflows, analyze data, and easily build custom applications with Microsoft Power Platform.
  • Easily deliver insights to your sales team with built-in AI. Customize insights to fit your sales process—no code required.
  • Reduce the cost and complexity of operating a global infrastructure with Azure, and help safeguard your data throughout Microsoft datacenters.
  • Transform the end-to-end customer journey by unifying your marketing, sales, and service data.

Microsoft Dynamics 365 Sales Solution Videos

Explore your opportunities with Dynamics 365